Privacy Policy

We collect information you voluntarily provide through our contact and booking forms, including:

• Identity data: Full name
• Contact data: Email address, phone number
• Organization data: Company, agency, or organization name
• Service data: Service type requested, travel or preferred date, pickup and drop-off locations, number of passengers, preferred vehicle type
• Message content: Any additional notes, special requests, or inquiry details you include

We also automatically collect certain technical data when you visit the Site:

• IP address and general geographic location
• Browser type and version
• Pages visited, time on site, referral source
• Device and operating system information
• Session recordings and heatmaps (via Microsoft Clarity)

We use the information we collect to:

• Respond to transport booking requests and general inquiries
• Send confirmation emails to verify we received your submission
• Coordinate transport arrangements and communicate service details
• Improve our website content, user experience, and service offerings
• Analyze website traffic and visitor behavior to understand how our Site is used
• Comply with applicable legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We use the following third-party services that may collect or process data on our behalf:

• Resend — Email delivery service used to send and receive form submission emails. Your submitted form data is transmitted through Resend's infrastructure. See Resend's Privacy Policy.
• Google Analytics (GA4) — We use Google Analytics to track website traffic and usage patterns. Google Analytics uses cookies to collect anonymized data. See Google's Privacy Policy.
• Microsoft Clarity — We use Microsoft Clarity for session recordings and behavioral analytics to improve our website. Clarity may record mouse movements, clicks, and scrolling. See Microsoft's Privacy Statement.
• Vercel Analytics — Our hosting provider, Vercel, provides privacy-focused analytics on web performance and traffic. See Vercel's Privacy Policy.
• Google Maps — Our Contact page embeds a Google Maps iframe to display our office location. See Google's Privacy Policy.
• Facebook / Meta — We have a floating Messenger chat button that links to our Facebook page. Clicking it redirects you to Facebook's platform, which is governed by Meta's Privacy Policy.

Our Site uses cookies — small text files stored on your device — to enhance your experience and enable analytics. The cookies we use include:

You can control cookies through your browser settings or our cookie consent banner. Note that disabling analytics cookies does not affect your ability to use the Site.

Form submission data sent to us via email is retained for as long as necessary to fulfill your service request or respond to your inquiry, and in accordance with our operational and legal requirements. Analytics data is retained per the policies of the respective analytics providers. We do not store form submissions in a database on our servers beyond the email transmission.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your data
• Withdraw consent to cookie-based tracking at any time

To exercise any of these rights, please contact us at inquire@jexpresstransport.com.

We take reasonable technical and organizational measures to protect the information transmitted through our Site. Our Site is served over HTTPS. Form submissions are transmitted securely via Resend's encrypted infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our Site, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: inquire@jexpresstransport.com
• Phone: +63 916-611-2928
• Address: Espasyo Learning and Recreation Hub, #6 Torres Bugallon Street, Marikina Heights, Marikina City, Philippines